A travel agency is a business that sells travel related products and services to end-user customers on behalf of third party travel suppliers, such as airlines, hotels and cruise lines. Customers of travel agencies include tourists and business travellers. Some agencies also serve as general service agents for foreign travel companies in different countries.

Purpose

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Travel agencies have been organized mostly since the development of commercial aviation from the 1920s, although Thomas Cook was a notable early, pre-flight pioneer in 1841. The Portuguese company Viagens Abreu is the oldest travel organization, founded in 1840. Some operate with a chain of stores and others are one store operations. A few of the larger travel agencies sell their own products. Agencies without their own product are arguably more impartial and more likely to offer something to suit the traveller; they are known as independent agencies. there are three different types of agencies: these are Multiples, Miniples and independent agencies.

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